Frequently asked questions

All the technical stuff...

  • Will I get my money back if I do not like the content?

    Due to the nature of memberships and / or downloads no money will be reimbursed, nor can any files be exchanged. Further check if your system can play videos and your hardware/internet connection is correct. You are responsible that your order is correct before submitting it and initiating the payment transaction.

  • What is a collection?

    Sometimes an update contains both images and video. These contents are gathered in a collection, so it may contain a mixture of both media types. In simple words a collection is ‘one update’.

  • I produce or own a lot of videos or pictures. Can I have my own shop?

    Of course you can do! Please go to Shopmaker and drop them an email!